You can register for an account online or via our mobile app. Once you have registered, you'll be able to log in to both the app and your online account using the same details. The login details username, password and 6 digit pin are now the same for both your online account and mobile app. You can log in here or via your mobile app.
If you're having problems logging in, please read our step-by-step guide. If you forget any of your login details, then follow the forgotten details links on the online account login page or in the app to reset your details. Note: We can only remind you of your username, not reset it. For further help you can also read our step-by-step guide. A one-time passcode OTP is an automatically generated code sent as an SMS message to the mobile phone that is registered with your Partnership Card account.
You may need to request an OTP to complete your login to your online account or the Partnership Card app or to complete an online purchase. It serves as a secure authentication factor that's unique with every access request and expires 10 minutes after you receive it. The OTP code is different each time, it's 6 digits long and only contains numbers. You should never share this code with anyone. The bank, police or any other reputable organisation will never contact you and ask for your OTP.
Lines are open 24 hours, 7 days a week. Check that we hold the correct mobile number for you. This will be displayed on the OTP request screen.
If you think your number is incorrect, please call us for assistance on Once you request a OTP, you need a network connection in order to receive it. When making your request, please ensure that your mobile phone is:. To find out how to do this, please see the guides below:. These issues have now been resolved, please try accessing your online account again. What types of phone does the Partnership Card app support?
The Partnership Card app works on most Apple and Android smartphones. Please visit the App Store or Google Play and search for "Partnership Card" for an up-to-date list of phones and operating systems that are supported by the Partnership Card app. Trusting a device e. You should choose not to trust a device if it is shared with others or is in public use as this would increase the risk of other users accessing your account.
If you do trust the device, then subsequent logins will not normally require additional OTP verification. What is the advantage of making my device trusted? Making it a quicker log in process. If the device is still in your possession you can deactivate this yourself by deleting the cookies on your device. When you choose to trust a device, information is stored using cookies linked to the app or the browser that you have used.
A trusted device relies on information stored within a cookie. Also for security reasons we may periodically ask you to request and input an OTP. How can I find out more about the use of cookies? We use cookies to trust your device. To find out more about how we use cookies please see our cookies policy.
Lines are open 24 hours a day, 7 days a week. Why do I need to upgrade the Partnership Card app? From time to time we'll need to update the Partnership Card app for new mobile operating systems.
We may also need to fix any issues and add new features. If you have problems registering the app, then check that your phone and operating system are supported. If your existing Partnership Card is due to expire, you may need to wait until your new card has arrived before you can register.
If you have already successfully registered your app, you should check your network connection status. Make sure there are no issues with your devices, operating system or network availability. For Android phones check the Settings in your phone to see if the app is disabled.
Please contact us on if you continue to have issues. What do I need to do if my Partnership Card is lost or stolen? I've received a text about possible fraud. What should I do? If we need to check any transactions, we'll get in touch with you by phone to confirm them.
On some occasions our fraud team may need to speak to you by phone, but we'll never ask for your PIN, online login details, or full passcodes. Please remember to keep your account details up to date so we can contact you. You'll need to contact us on to request your card is unblocked and a PIN reminder is sent to you. Lines are open from 8am to 8pm, 7 days a week. If you need to dispute a transaction, please complete an online claim form.
They're posing as organisations such as banks, government, the World Health Organisation or other health service providers, and pretending to offer things like a safe haven for your money or medical guidance. These claims are made in fake emails, phone calls, texts and social posts using Coronavirus as a cover story. Remember, we will never ask you for any PINs or passwords or to move money to a safe account.
If you think you've been targeted by a Coronavirus scam, report it to Action Fraud. If you only make purchases and you pay off your full outstanding balance by the due date every month then you can avoid interest. Doing this allows you to get up to 56 days interest free on purchases Representative There are no interest-free days on balances transfers, or cash and cash-related payments.
You will pay interest from the day you make these transactions until they are paid off in full. Is there a charge if I withdraw cash using my Partnership Card? All cash withdrawals, both over-the-counter and at ATMs, are subject to a fee 2. In addition, some cash machine operators may apply a direct charge for withdrawals from their cash machines.
The maximum interest-free period is 56 days Representative You must pay off your statement 'closing balance' in full and on time, every month. This is an introductory offer for new customers. It means that for 9 months from the day your account was opened you will enjoy an interest-free period on purchases, whether you pay back your balance in full or not.
At the end of the 9 months your interest rate will revert to the standard variable purchase rate currently Also, you'll only retain an interest free period on purchases of up to 56 days if you have paid off your balance in full each month.
Representative Purchase rate If you're having financial difficulties, call us on as soon as possible and we'll do all we can to help you. So we can keep in touch, always make sure your contact details are up to date. StepChange Debt Charity , call free: National Debtline , call free: Citizens Advice , call free: 03 If I miss a payment because of being affected by coronavirus, will my credit rating be affected? There are a number of ways we can help you. Will coronavirus impact the information held about me by UK credit reference agencies?
There will be no impact on the information held about you unless you miss a repayment on your mortgage, personal loan or credit card. You can transfer a balance from an existing credit or store card, onto your Partnership Card, with minimal fuss.
If you're new to Partnership Card, you'll receive an 18 month interest free period on balance transfers from the date of the account opening.
Please note that we can't process balance transfers from all cards. How can I apply for a balance transfer? To request a balance transfer, simply log in to your online account or call us on 8am to 8pm, 7 days a week.
Please note that a handling fee applies to balance transfers representative This is 2. Your transfer including the balance transfer fee must not cause your account's credit limit to be exceeded.
We will regularly review the products available and may choose to withdraw or introduce new products at any given time. You can apply online for a Partnership Card. Your gross annual income is the amount you receive before tax, national insurance and any other deductions.
This includes self-employed income and any pensions. Please include any benefit income when guaranteed for the duration of the lending.
These include, but are not limited to:. If I apply online, when will I hear whether I've been successsful? For most online applications we're able to confirm if you've been successful almost instantly. Occasionally we need a bit more time or information to make a decision. In this case we'll either send you an email you can accept online, or a letter requesting the additional information we need. No, we'll set your credit limit based on the information you provide to us.
We'll tell you your credit limit when you receive your card. Where can I find the "Guide to Credit Scoring"? Apple Pay allows you to make purchases on your Partnership Card using an eligible Apple device. You can make purchases in store anywhere you see the contactless payment symbol, in-app and on the web at participating merchants.
With Apple Pay you can make secure and convenient payments for any amount, though some retailers limit transactions to the same as the contactless transaction limit. For help setting up Apple Pay on your device, see our guide. Also, your card details are not stored on your device because when you pay using Apple Pay the data is encrypted.
You should not share these security details with anyone else, including family members, or have their fingerprint registered to your device while your Partnership Card is registered with it. You can use Apple Pay wherever you see the contactless payment symbol. You can also make in-app and online purchases where you see the 'Buy with Apple Pay' button at checkout.
Does the contactless transaction limit apply when I use Apple Pay? The retailer you're spending with will set the transactional limit, so only in some cases may there be a transactional limit.
Please check with the retailer. Find the latest list of devices that are eligible for Apple Pay. How do I set my Partnership Card as the default card on my device? The first card you add into Wallet is your default card. If you want to change your default card, there are two options:. Tap 'OK' when prompted.
You can update your personal details in your online Partnership Card account. When I tried to register my Partnership Card for Apple Pay it states my card hasn't been added and to contact my card issuer - what should I do? You'll need to check refund and returns policies with each store or merchant.
If you're returning an item purchased with Apple Pay, the store may require you to hold your phone near to the card reader to complete the refund, using the card from the original purchase. Other retailers may need to make the refund back to your physical Partnership Card. So make sure you also have your physical card handy in case a purchase cannot be refunded to your device.
How do I get a refund for something I purchased online or in-app using Apple Pay? Depending on the return and refund policies of the merchant, it may take several days for the refund to appear on your statement. What should I do if my Apple device that has my Partnership Card registered to it is lost or stolen? Because none of your personal or card information is stored on the device, it remains safe and secure.
While your replacement Partnership Card is being issued you can continue to use Apple Pay. Also, there's no need to add your replacement card once you receive it. Please ensure that you remove your Partnership Card from old devices before selling, exchanging, or disposing of them.
You should also remove your card if you temporarily pass your device to someone else; for example, if you hand it over to be repaired. You can remove a card from Apple Pay at any time. Also, there is no need to add your replacement card once you receive it. How can I turn these off? These let you know about purchases made using Apple Pay. You can turn these notifications on or off. Can my additional cardholder add their Partnership Card to Apple Pay? An additional cardholder can add their Partnership Card to Apple Pay.
All retailers who accept contactless payments will accept Apple Pay whether they're in the UK or overseas. You may also incur charges from your mobile service provider for using Apple Pay overseas. Find out more at the TfL website. Will TfL daily and weekly capping still apply when using Apple Pay?
As long as you use one payment method throughout your journey, TfL daily or weekly capping will apply where eligible, and you'll be charged the correct amount for your journey. For example, if you switch between your physical card and Apple Pay throughout your journey, they will be treated as two separate payment methods.
This means you could be charged maximum fares for incomplete journeys, and you may not benefit from the daily or weekly capping. For more information, see using Google Pay. Using your Partnership Card with Android Pay is subject to terms and conditions. Samsung Pay allows you to make purchases on your Partnership Card using an eligible Samsung device.
You can make purchases in store anywhere you see the contactless payment symbol and in-app at participating merchants. With Samsung Pay you can make secure and convenient payments for any amount, though some retailers limit the transaction amount to the same as the contactless transaction limit. For help setting up Samsung Pay on your device go to our guide.
Your card details are not stored on your device and when you pay using Samsung Pay the data is encrypted. Please note that John Lewis cannot yet accept Samsung Pay. You can use Samsung Pay wherever you see the contactless payment symbol. You can also make in-app purchases where you see the Samsung Pay button at checkout 2. Does the contactless transaction limit apply when I use Samsung Pay?
Here is a full list of eligible devices. How do I set my Partnership Card as my favourite card on my device? Note that the last card you used will automatically appear the next time you use Samsung Pay, unless you change your favourite. We'll also need to help you through the registration process. How do I get a refund in a store for something I purchased using Samsung Pay?
Barclaycard Rewards Visa. Cashback paid On request into Card Account. Cashback paid annually or on request. Paid on anniversary. Santander World Elite Mastercard. Earn 0. Earn 15, bonus miles with your first card purchase made within 90 days of account opening. Earn 1. Can I request a specific credit limit? This will be advised when your card is issued, calculated based on the information you provide, and will be advised when you receive your card.
When do I get the vouchers? Do vouchers or points issued for spending expire? But unconverted points are forfeited after two years. We show offers we can track - that's not every product on the market Unless we've said otherwise, products are in no particular order.
The terms "best", "top", "cheap" and variations of these aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice.
Always consider your own circumstances when you compare products so you get what's right for you. Ask an expert Click here to cancel reply. Display Name. Your Email will not be published. You are about to post a question on finder. Your Question. Submit question. Ask a question. One Comment. Tom January 31, Hi John, Thanks for getting in touch.
I hope this helps, but please let me know if you have any further questions. Regards, Tom Reply. Why you can trust this review At Finder, we value and respect our editorial independence. How likely would you be to recommend finder to a friend or colleague? Very Unlikely Extremely Likely. What is your feedback about? Please tell us how we can improve Required. John Lewis has confirmed changes will be made to its Partnership credit card in September.
Will you be a winner or a loser from the points shake-up? Tagged: credit card credit card offers credit card rewards credit cards John Lewis john lewis partnership card Reward Points Waitrose.
By Paloma Kubiak Paloma is an award-winning journalist with six years' personal finance experience. There are 0 Comment s. What will happen if rates change How your finances will be impacted by a rise in interest rates. Regular Savings Calculator Small regular contributions can build up nicely over time. Online Savings Calculator Work out how your online savings can build over time.
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